Privacy Policy

1. Introduction

At Akashic Readings, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number (WhatsApp)
• Session Information: Questions, topics discussed, and session notes
• Payment Information: Transaction details (processed securely through third-party payment providers)
• Technical Data: IP address, browser type, device information (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide and deliver our services (readings, diagnostics, clearing)
• To communicate with you about appointments and session details
• To process payments and prevent fraud
• To improve our services and user experience
• To comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract Performance: To fulfill our service agreement with you
• Consent: When you provide explicit consent for specific purposes
• Legitimate Interests: For business operations and service improvements
• Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, communication platforms (WhatsApp)
• Legal Authorities: When required by law or to protect our rights

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Retention

We retain your personal data only as long as necessary:

• Session records: Up to 3 years after the last session
• Financial records: As required by tax and accounting laws (typically 7 years)
• Marketing communications: Until you unsubscribe or withdraw consent

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us via WhatsApp: +7 977 358 09 28

8. Cookies

We use only essential cookies necessary for the website to function. We do not use tracking or analytics cookies. For more information, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Information

For any questions or concerns about this privacy policy or our data practices, please contact us:

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.